Frequently Asked Questions
Everything you need to know about shopping with Naivetu
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Naivetu ships to over 50 countries worldwide. International shipping rates and delivery times vary depending on the destination and local customs processing.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking link. You can also log into your Naivetu account to view your order history and real-time status updates.
Are your products covered by a warranty?
All Naivetu products come with a one-year limited warranty against manufacturing defects. If you experience any quality issues, please reach out to our customer service team.